Supply Service Policy | Quruz

The set transportation rate for any Supply Service Pass will always remain the same unless these circumstances occur:

$1.00 per passenger will be added to the Supply Service Rate if two passengers request a ride to be picked up, and dropped off at the same location, which will cover both Assigned Passengers (Example: An assigned passenger is with a friend that wants to travel to a destination with them, the total rate would be $7.00 for a five-mile service.)

$1.00 per mile added to the set transportation rate during transportation when Assigned Driver travels the distance radius of Assigned Passenger’s starting location, to their scheduled requested destination(s). ($1.00 accumulation stops once Assigned Driver or Assigned Passenger has ended the transportation.)

.20 cents per minute added to the set transportation rate if Assigned Passenger wants Assigned Driver to wait more than 5 minutes after arrival at Assigned Passenger’s current requested location, then take Assigned Passenger to a requested destination. Example: Assigned Passenger informs Assigned Driver about the estimated time they plan to be occupied at the current requested location for “20 minutes” .20 cents x 20 minutes = $4.00 charged, and added to the set transportation rate before Assigned Passenger exits Assigned Driver’s vehicle. If Assigned Passenger hasn’t returned into Assigned Driver’s vehicle after 20 minutes, Assigned Driver will call Assigned Passenger to ask if they want them to continue charging the card for an estimated time, or leave after 5 more minutes of waiting resulting in Assigned Passenger to request a different driver. (.20 cents per minute accumulation starts once notified upon arrival at Assigned Passenger’s current requested location; accumulation stops when Assigned Passenger has finished their occupancy at the current requested location then returned into Assigned Driver’s vehicle.) .20 cents per minute also applies to drive-thru destinations.

.40 cents per minute added to the set transportation rate if Assigned Driver agrees to transport Assigned Passenger to an unexpected additional requested destination. (.40 cents per minute accumulation starts the moment Assigned Driver is notified of Assigned Passenger’s unexpected additional requested destination, until Assigned Passenger has finished their occupancy at the current unexpected additional requested location and returned into Assigned Driver’s vehicle.)

Assigned Passenger will choose the Turnpike Service Pass option on the booking page to pay for toll trips throughout your transportation. An invoice may be sent before service to pay for the toll in advance. Drivers may cancel the request if their passenger chooses a different type of pass.

Shuttle Service Pass rates can remain the same even when the amount of Assigned Passengers are lower than the expected vehicle capacity if Assigned Driver agrees. (Example: Assigned Passenger request a pass with the vehicle capacity of 4 passengers, the Assigned Driver can keep the rate at $3.00 even if they currently have one passenger in their vehicle.)

Round Trips and Additional Requested Destinations are valid for 24 hours after the drop-off time.

A surcharge may be applied if drivers have to pay for parking, or any fee necessary to successfully complete their Assigned Passenger's/Assigned Recipient's service request.

Delivery Service:

.50 cents per mile added to the set rate after Assigned Driver picks up Assigned Recipient’s merchandise and travels the distance radius of Assigned Recipient's starting location, to their drop-off destination. ($.50 accumulation stops once Assigned Driver has dropped off Assigned Recipient's merchandise.)

.40 cents per minute if Assigned Driver unexpectedly waits over 10 minutes at a location to pick up merchandise, they can either send an invoice to pay for the waiting fee or cancel the service which will require an additional charge.

$5.00 added to the set rate if Assigned Driver ever has to exit their vehicle to pick up merchandise. (.40 cents accumulation will be applied if Assigned Driver has to exit their vehicle and wait more than 25 minutes at a location to pick up merchandise.)

Each item can not exceed 30 pounds.

The maximum weight for each drop-off session is 300 pounds.

Call one-two hours in advance if you need less than 10 items delivered to your requested destination.

Call two-three hours in advance if you need more than 10 items delivered to your requested destination.

Cancellation Policy

We wish to produce the safest, satisfying and convenient service possible. We practice this policy so participants can refer to our company with confidence, respect, and trust that their requirements will be met.

Passengers have the right to cancel or modify their trip for no charge if done so more than two hours before the first scheduled pick-up time of their plan. The refund will be dispersed within 7 - 10 business days. (Passengers can change their Assigned Driver to a Substitute Driver for no additional charge if done so two hours before their scheduled pick-up time.)

If a passenger waits less than two hours to cancel a trip before the first scheduled pick-up time of their plan:

90% of the transportation rate will be refunded within 7 - 10 business days for a.

Assigned Driver will be informed ahead of time of each plan. If Assigned Driver causes a service to be more than 10 minutes late from the expected completion time or arrives 10 minutes after the scheduled drop-off or pick-up time:

80% of the transportation rate will be refunded within 7 - 10 business days for a late service request (the only exceptions are bad weather conditions, heavy traffic witnessed by the passenger, if the driver has arrived at their Assigned Passenger's location but can not find them, or any involuntary circumstance).
100% of the transportation rate will be refunded within 7 - 10 business days for a canceled late service.
100% of the transportation rate will be refunded within 7 - 10 business days if Assigned Driver’s vehicle stops functioning in the middle of service.

If Assigned Driver unexpectedly waits over five minutes for a passenger to finish their occupancy at the current requested destination or starting location, Assigned Driver has the right to cancel the transportation process which will require a separate charge if a passenger wants transportation to the remaining requested destination(s).

Quruz suggests that passengers should manually type their precise information and never use any location detector to automatically fill in their location. Passengers possibly would not receive a refund if their information provided is misleading and not corrected two hours before their scheduled pick-up time, and a Substitute Driver will not be guaranteed. It is the passenger’s responsibility to validate their request so Quruz can provide accurate service.

Quruz may not always be available to accept a client's service request. In an event Quruz or an Assigned Driver is unavailable to accept client's request, clients have the option to contact a different transportation service to complete the request.

Quruz ensures that every client understands their right to request a refund whenever they feel it is necessary, and to contact support@quruzservices.com to state the nature of the concern. The available representative will reach out immediately.